Our Strategy

In 2025, we launched a bold three-year Strategic Plan grounded in a simple but powerful promise:

Care with kindness. Wellness with joy. Here for you.

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Developed in partnership with our Board, leadership, staff, and the community, the plan charts a clear path for transformational growth, workforce empowerment, operational excellence, and remarkable patient experience.

Now in the first year of implementation, this plan is already moving from paper to practice.

Major Initiatives Underway
  • Building Expansion and Redesign Project to create more welcoming, joyful spaces
  • Launch of a Social Innovation Fund to see new ideas
  • Expanded advocacy efforts to strengthen out voice in advancing health equity
  • Advancing workforce development through our Student Fellowship Program
  • A reimagined approach to employee wellness and engagement
Building the Future of Care Delivery

A new Telepsychiatry Partner Program and enhanced patient self-service tools are increasing access and convenience.

Work is also progressing on:

  • AI roadmap
  • Alternative payment models
  • A shared equity dashboard to ensure innovation is paired with accountability and measurable impact

Our Vision in Action

At the heart of this plan are four strategic focus areas that reach across all departments and programs:

  • Transformational Growth: Expanding our physical footprint, deepening partnerships with local organizations, and evolving our models of care to better meet the needs of the community

  • Our Most Empowered Selves: Cultivating a strong workforce by attracting, retaining, and developing exceptional talent

  • Centers of Excellence: Launching and scaling innovative services while driving operational excellence in every aspect of clinical care

  • Remarkable Care: Ensuring every patient experience is efficient, empowering, and rooted in compassion

Each of these pillars is grounded in our mission to provide comprehensive health care to everyone, regardless of ability to pay — and aligned with ambitious goals for organizational performance and impact.

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