This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. LCHC complies with USDA guidelines as an equal opportunity employer.
By Lean Enterprise Institute
January 20, 2020
January 20, 2020
Too often, a change in executive leadership can bring a lean transformation to a grinding halt. But that has not been the case at Lynn Community Health Center (LCHC). Within two years of the start of their lean journey, LCHC CEO Lori Abrams Berry announced her intention to retire. The immediate reaction from the LCHC community was concern that her departure would impact the progress made on advancing lean thinking and practice with improved outcomes and engagement of its team members. Instead, the impending CEO transition was embraced as a challenge, a gap to tackle. Learn how LCHC approached this executive leadership transition to ensure the continuity of their lean transformation. John Shook’s favorite conference keynote of all time, using lean thinking to improve hypertension in a community health centrer.
https://www.lean.org/the-lean-post/articles/31-ceo-transition-an-obstacle-or-an-opportunity/
By Alice Lee and Kiame Mahaniah, MD
January 20, 2020
In this podcast, developed from a talk at the 2018 Lean Transformation Summit learn how the Lynn Community Health Center is building successors by turning a recent leadership transition into a catalyst for improvement.
Too often, a change in executive leadership can bring a lean transformation to a grinding halt. But that has not been the case at Lynn Community Health Center (LCHC).
LCHC is located 10 miles from downtown Boston, in the economically, culturally, and socially diverse city of Lynn. It is a small but mighty healthcare center serving more than 40,000 patients representing 113 countries and 72 languages – of which over 90 percent live at or below 200 percent of the federal poverty line.
To conquer the challenges of serving this vibrant community, LEI has worked with LCHC to create a model primary-care clinic powered by lean. In doing this, LCHC hopes to better serve its customers (and employees!) by tackling wait times and achieving increasingly higher levels of productivity.
In this podcast, developed from a talk at the 2018 Lean Transformation Summit by LCHC CEO Kiame Mahaniah, and introduced by LEI Executive Director Alice Lee, learn how LCHC is building successors by turning a leadership transition into a catalyst for improvement. You’ll hear from the two CEOs that exchanged the baton, and find out how they ensured that lean efforts would continue. What did the outgoing CEO do to ensure the continuation of lean thinking? What made the incoming CEO realize that lean thinking truly was the way for everyone?
https://www.lean.org/the-lean-post/articles/how-lean-can-help-deliver-social-justice-while-boosting-quality-health-care/
By Alice Lee and Kiame Mahaniah, MD
January 20, 2020
In this podcast, developed from a talk at the 2018 Lean Transformation Summit learn how the Lynn Community Health Center is building successors by turning a recent leadership transition into a catalyst for improvement.
Too often, a change in executive leadership can bring a lean transformation to a grinding halt. But that has not been the case at Lynn Community Health Center (LCHC).
LCHC is located 10 miles from downtown Boston, in the economically, culturally, and socially diverse city of Lynn. It is a small but mighty healthcare center serving more than 40,000 patients representing 113 countries and 72 languages – of which over 90 percent live at or below 200 percent of the federal poverty line.
To conquer the challenges of serving this vibrant community, LEI has worked with LCHC to create a model primary-care clinic powered by lean. In doing this, LCHC hopes to better serve its customers (and employees!) by tackling wait times and achieving increasingly higher levels of productivity.
In this podcast, developed from a talk at the 2018 Lean Transformation Summit by LCHC CEO Kiame Mahaniah, and introduced by LEI Executive Director Alice Lee, learn how LCHC is building successors by turning a leadership transition into a catalyst for improvement. You’ll hear from the two CEOs that exchanged the baton, and find out how they ensured that lean efforts would continue. What did the outgoing CEO do to ensure the continuation of lean thinking? What made the incoming CEO realize that lean thinking truly was the way for everyone?
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